07-21-2021 01:52 PM
We have a "jobs hotline" that multiple people edit. This is an independent VM box. Some users can access this without an issue. On the other hand, I have users that attempt to access and it gives them an invalid PIN.
We are currently on Cisco unity connection 12.x
07-21-2021 04:40 PM - edited 07-21-2021 04:41 PM
Hi,
Go to users section on your unity connection select affected user click on edit then your can reset your Voice mail pin for those users.
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07-21-2021 04:58 PM
I have reset the password. The issue is some people can access using the PIN and others cannot using the very same PIN.
07-21-2021 05:06 PM
What msg playing when you accessing voicemail and entering correct PIN, is invalid/incorrect PIN or something else ?
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07-21-2021 06:43 PM
A user from their phone dials 8000 to access their extension VM. Then hits the "*", unity asks for the extension, they input, then it asks for the PIN, they enter it and it says invalid PIN.
07-21-2021 08:26 PM
Make sure you change the VM Pin and not the Web application password.
GO to Edit Password Settings (Voicemail) you can see the details of failed attempts, . if any thing mentioned on Time Locked Due to Failed Sign-In Attempts, Unlock the PIN.
Uncheck the option "User Must Change at Next Sign-In" and see the behaviour.
Why users dial 8000 to access the voicemail. cant they use the dedicated button on the phone ?
07-22-2021 12:12 AM
Follow the steps which Nithin suggested hope it will works.
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07-22-2021 07:00 AM
07-22-2021 08:29 AM - edited 07-22-2021 08:30 AM
Looks like you have some problem with the PIN, make sure you set the PIN properly and successful message when saved new pin.
Did you checked the "Edit Password Settings (Voicemail)" page. Are you getting failed logins on this page ?
07-23-2021 07:28 AM
07-23-2021 07:42 AM
What you mean tried multiple 8845, Could you please explain the scenario ?
PIN are specific to a user.
07-23-2021 04:18 PM
Mike,
I run into this from time to time as well. Could be a couple of things, but I have never found a completely definitive answer.
Is the skip PIN from a known extension checked?
Have you checked your credential policy? You may be violating unknowingly.
Is the voice mail set up on an active unused extension sitting on a desk somewhere or was it configured with a CTI route point with it's on DN. If not, you may want to try configuring it that way.
Jason
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