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IP Phone not registering

MárcioQuarta
Beginner
Beginner

Hi Community

 

I registered an IP Phone 7841 in one of my call manager and it worked, but that brought me problems because there was no license for that model so I had to delete and restart the application to overcome the error. So far so good.

Now I am trying to register in another call manager who has license for that model only he does not register the phone

any idea why?

there is a Sip trunk between the two call manager's

 

5 Replies 5

Vladislav Vyakin
Beginner
Beginner
Do you tried reset phone?

I tried, but I did not succeed.

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

Have you deleted the ITL?

HTH

java

if this helps, please rate

How do I check?

Procedure to delete itl on 78xx:

https://www.variphy.com/kb/delete-itl-file-reset-security-settings-on-cisco-7800-ip-phone

HTH
Rajan
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