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Jabber Text not displaying in window

scooter817
Level 2
Level 2

‎07-26-2017 08:36 AM - edited ‎03-19-2019 12:40 PM

Hi Everyone

I have a user who is trying to use Jabber but when she types a message in the box and it's sent she doesn't see anything nor can she see when the other person responds. I've never seen this before and I wanted to see if anyone has encountered  this type of behavior before?

Eric

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Manish Gogna
Cisco Employee
Cisco Employee

‎07-27-2017 12:45 AM

Hi Eric,

What is the Jabber client version? On what OS is it installed? What are the CUCM and IM&P versions? Is it affecting just one user/PC or all of them? if this is affecting just one PC then can you ask the user to login on some other PC to try an isolate the issue to a PC or user.

HTH

Manish

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