Missed calls on a button

[Bruce Hirayama]

I have a customer requesting to have the Missed Calls listing put on a softkey or possibly as a Service URL. Does anyone know if this can be done on 7841 phones?

[Gordon Ross]

I don't think it is, sorry.

GTG

[Alexander Anoshin]

Hi.

CUCM doesn't provide it "out of the box", but you can take a look at 3rd party product from Cisco solution partner - http://aurus5.com/phoneup/directory. It will give you exactly what you need and even more - the list of missed calls appears automatically on the IP phone display and contains name of employees, and companies that called you.

[Gordon Ross]

I'd love to know how they get the list of missed calls from the phone. There's no published API for doing such a thing. The Missed Calls internal URL only exists on the 79xx series phones too.

GTG

[Alexander Anoshin]

You can contact Aurus to obtain the PhoneUP promo license. Its totally free for 5 devices.

[Gordon Ross]

It seems that they're using the new External Call Control Profile feature in CUCM10. From reading the CUCM API docs, I can't see how they work out what a missed call is, though. (The API only triggers on call setup, not call clear down, so you'll never know if the call is answered)

The ability to alpha-tag calls centrally is something I'm very interested in, though...

GTG

[Bruce Hirayama]

It turns out that there is bug with the 7841 phone load that I was using that prevents internal URL's from working. I updated to the latest phone load and I now have Missed Calls working as a Service URL on a button.

[Gordon Ross]

You mean BugId CSCuq72739 ? I know all about that bug ;-)

My impression was that these internal URLs were being deprecated: They're not supported on all phones.

GTG