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No assigned Teams in Finesse supervisor

Dustin
Beginner
Beginner

Like the title says i have nothing in my drop down for assigned teams. this appears to be working on other accounts but not mine specifically. i verified i have access in SubSystems > RMCM > Teams. is there somewhere else i should be looking? i've tried restarting the "Cisco Desktop Sync Service" which i read somewhere else might help, however i'm still having the issue. any suggestions?

 

CCX System version 10.6.1.11002-15 we will be updating versions here before too long but we can't at this moment.

1 Accepted Solution

Accepted Solutions

Dustin
Beginner
Beginner

Found the resolution:

 

Restart service: Cisco Unified CCX Notification Service

 

Notice: this will throw any users that are in "Ready" into not ready it took our system about 40 seconds to reboot the service and then all was well again.

View solution in original post

1 Reply 1

Dustin
Beginner
Beginner

Found the resolution:

 

Restart service: Cisco Unified CCX Notification Service

 

Notice: this will throw any users that are in "Ready" into not ready it took our system about 40 seconds to reboot the service and then all was well again.

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