I am using 10.0 version of CUCM. I am facing this issue. I have an user who uses both cisco jabber and deskphone. The user is configured as call center agent.
a. When I make a call and she answers the call through deskphone---> she can hear me and no issues.
b. When I make a call and she answers the call through Jabber by clicking the pop up window from jabber---> The call is getting answered but no voice on either sides.
On jabber I checked the USE MY COMPUTER FOR Calls and its selected. What could be the issue?
When you select "use my computer for calls" your Jabber works as a softphone just like a CIPC. If you are unable to hear when calling a user from the Jabber running in softphone mode you need to check the routing. A PC is part of a data VLAN whereas your phones are in Voice VLAN. It might be that there is some routing issue between the VLAN's or some device blocking it.
(Please rate if useful)
Working off of the network. Using VPN to connect to the network and Jabber.
Did a couple clean install but nothing works. Went in to move the priority of mic/speaker. Still nothing works. Can call out and answer the phone but both directions have no audio.
Could you help me step-by-step on how to allow the programs to let the audio pass the firewall?
PS: Did the same thing on co-worker's MAC book and it does not work as well. Same issue.
I know AnyConnect blocks VPN client to VPN client communication by default. I think a number of other firewalls do that as well. What you may need to do is force an MTP or trusted relay point on the inside for VPN users. That way a VPN jabber to VPN jabber call always goes outside to inside back to outside. I have had to do this for a number of customers.