Solved: phone not resrting and confguration changes are not applying

bluesea2010 · ‎11-12-2023

Hi,

When the phones are registered in subscriber , configuration restart and not applying

cucm 11.5

PLease help

Nithin Eluvathingal · ‎11-12-2023

The local clock is not synchronised. >> you must fix this first. Check the NTP status on Publisher, make sure the publisher is synced with a NTP server. If the behavior is same After Syncing with NTP, you probably need a cluster restart.
Windows NTP is not compatible with CUCM, you need a Linux NTP or make any other network device like router or switch as NTP and use this for CUCM to sync.

Btw the utils dbreplication command must be run on publisher.

View solution in original post

Nithin Eluvathingal · ‎11-12-2023

Check if the DB is good.Check if there is any errors in the DB tables.

From the CUCM CLI command issue utils dbreplicaiton status wait for few minints to complete the DB table checks and issue utils dbreplicaiton runtimestate .

Also check if there is any expired certs.

bluesea2010 · ‎11-12-2023

Hi

from subscriber

admin:utils dbreplication status

Attempt to get status of a publisher; not allowed since all comparisons are alre ady against the publisher.

You may only select a subscriber node name, or choose the "all" option
admin:

From pUblisher

admin:utils dbreplication status

Attention: Status command cannot be executed because no active connected replica tion servers are currently available

Please check your system.

Subscriber again

You may only select a subscriber node name, or choose the "all" option
admin:utils dbreplication status all

Attempt to get status of a publisher; not allowed since all comparisons are already against the publisher.

You may only select a subscriber node name, or choose the "all" option
admin:

Thanks

bluesea2010 · ‎11-12-2023

Hi @Nithin Eluvathingal

Here is the another output

admin:utils dbreplication status ccm2

Replication status check is now running in background.
Use command 'utils dbreplication runtimestate' to check its progress

The final output will be in file cm/trace/dbl/sdi/ReplicationStatus.2023_11_12_10_02_52.out

Please use "file view activelog cm/trace/dbl/sdi/ReplicationStatus.2023_11_12_10_02_52.out " command to see the output
admin:file view activelog cm/trace/dbl/sdi/ReplicationStatus.2023_11_12_10_02_52.out

Sun Nov 12 10:02:52 2023 main() DEBUG: -->
Sun Nov 12 10:02:55 2023 main() DEBUG: Replication cluster summary:
SERVER ID STATE STATUS QUEUE CONNECTION CHANGED
-----------------------------------------------------------------------
g_2_ccm11_5_1_13902_2 2 Active Failed 360017 Nov 12 10:02:14
g_3_ccm11_5_1_13902_2 3 Active Local 0
Sun Nov 12 10:03:04 2023 main() DEBUG: <--

bluesea2010 · ‎11-12-2023

On subscriber

admin:utils dbreplication runtimestate

Server Time: Sun Nov 12 10:06:41 +03 2023

Cluster Replication State: Only available on the PUB

DB Version: ccm11_5_1_13902_2

Repltimeout: Only available on the PUB
PROCESS option: Only available on the PUB

Cluster Detailed View from CCM2 (2 Servers):

PING DB/RPC/ REPL. Replication REPLICATION SETUP
SERVER-NAME IP ADDRESS (msec) DbMon? QUEUE Group ID (RTMT) & DB Status
----------- ---------- ------ ------- ----- ----------- ------------------
CCM2 192.168.100.110 0.019 Y/Y/Y 0 (g_3) (3) Setup Completed
CCM1 192.168.100.100 0.326 Y/Y/Y 360461 (g_2) (3) DB Active-Failed

Roger Kallberg · ‎11-12-2023

You should restore the database replication. Follow the steps outlined in this document. Troubleshoot CUCM Database Replication Issues

Nithin Eluvathingal · ‎11-12-2023

Share show network Cluster output. Looks like Subscriber is not authenticated.

bluesea2010 · ‎11-12-2023

admin:show network cluster
192.168.100.110 CCM2 Subscriber callmanager DBSub authenticated
192.168.100.109 cup. cup Subscriber cups DBPub authenticated using TCP since Sun Nov 12 08:42:42 2023
192.168.100.100 CCM1 CCM1 Publisher callmanager DBPub authenticated using TCP since Sun Nov 12 08:42:58 2023

Carlo Poggiarelli · ‎11-12-2023

Hi,

Try to restart the subscriber node. Also please check all network connectivity are ok running utils diagnose test.

Please let us know.

Regards

Carlo

Please rate all helpful posts "The more you help the more you learn"

bluesea2010 · ‎11-12-2023

Starting diagnostic test(s)
===========================
test - disk_space : Passed (available: 6414 MB, used: 12730 MB)
skip - disk_files : This module must be run directly and off hours
test - service_manager : Passed
test - tomcat : Passed
test - tomcat_deadlocks : Passed
test - tomcat_keystore : Passed
test - tomcat_connectors : Passed
test - tomcat_threads : Passed
test - tomcat_memory : Passed
test - tomcat_sessions : Passed
skip - tomcat_heapdump : This module must be run directly and off hours
test - validate_network : Passed
test - raid : Passed
test - system_info : Passed (Collected system information in diagnostic log)
test - ntp_reachability : Warning
The NTP service is restarting, it can take about 5 minutes.

test - ntp_clock_drift : Warning
The local clock is not synchronised.
None of the designated NTP servers are reachable/functioning or legitimate.

test - ntp_stratum : Warning
The local clock is not synchronised.
None of the designated NTP servers are reachable/functioning or legitimate.

skip - sdl_fragmentation : This module must be run directly and off hours
skip - sdi_fragmentation : This module must be run directly and off hours

Diagnostics Completed

admin: file view activelog platform/log/diag3.log

11-13-2023 00:02:10 Diagnostics Version: 1.0.0
11-13-2023 00:02:10 getting hardware model [/usr/local/bin/base_scripts/sd_hwdetect HWModel]
11-13-2023 00:02:10 Hardware Model: VMware
11-13-2023 00:02:10 getting verson number [rpm -q --nodigest --nosignature master | sed -e "s/master-//"]
11-13-2023 00:02:10 Version: 11.5.1
11-13-2023 00:02:10 disk_space: Is valid module: True
11-13-2023 00:02:10 disk_files: Is valid module: True
11-13-2023 00:02:10 service_manager: Is valid module: True
11-13-2023 00:02:10 tomcat: Is valid module: True
11-13-2023 00:02:10 tomcat_deadlocks: Is valid module: True
11-13-2023 00:02:10 tomcat_keystore: Is valid module: True
11-13-2023 00:02:10 tomcat_connectors: Is valid module: True
11-13-2023 00:02:10 tomcat_threads: Is valid module: True
11-13-2023 00:02:10 tomcat_memory: Is valid module: True
11-13-2023 00:02:10 tomcat_sessions: Is valid module: True
11-13-2023 00:02:10 tomcat_heapdump: Is valid module: True
11-13-2023 00:02:10 validate_network: Product specific XML file: /usr/local/platform/conf/cli/cliProduct.xml
11-13-2023 00:02:10 validate_network: val: true
11-13-2023 00:02:10 validate_network: Is valid module: True
11-13-2023 00:02:12 validate_network_adv: Is valid module: False

The ntp server is windows , so sometimes it is giving the error

Nithin Eluvathingal · ‎11-12-2023

The local clock is not synchronised. >> you must fix this first. Check the NTP status on Publisher, make sure the publisher is synced with a NTP server. If the behavior is same After Syncing with NTP, you probably need a cluster restart.
Windows NTP is not compatible with CUCM, you need a Linux NTP or make any other network device like router or switch as NTP and use this for CUCM to sync.

Btw the utils dbreplication command must be run on publisher.

bluesea2010 · ‎11-13-2023

After adding new ntp server and restarted ntp service . but still showing the old one

Nithin Eluvathingal · ‎11-13-2023

If possible kindly share the ntp screenshot

And share the cli output of utils services list from publisher

bluesea2010 · ‎11-13-2023

Hi ,

below from publishers

admin:utils service list

Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Name Service Cache [STARTED]
Entropy Monitoring Daemon [STARTED]
Cisco SCSI Watchdog [STARTED]
Service Manager [STARTED]
HTTPS Configuration Download [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STARTED]
A Cisco DB Replicator[STARTED]
Cisco AMC Service[STARTED]
Cisco AXL Web Service[STARTED]
Cisco Audit Event Service[STARTED]
Cisco Bulk Provisioning Service[STARTED]
Cisco CAR DB[STARTED]
Cisco CAR Scheduler[STARTED]
Cisco CAR Web Service[STARTED]
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco CDR Agent[STARTED]
Cisco CDR Repository Manager[STARTED]
Cisco CTIManager[STARTED]
Cisco CTL Provider[STARTED]
Cisco CallManager[STARTED]
Cisco CallManager Admin[STARTED]
Cisco CallManager SNMP Service[STARTED]
Cisco CallManager Serviceability[STARTED]
Cisco CallManager Serviceability RTMT[STARTED]
Cisco Certificate Authority Proxy Function[STARTED]
Cisco Certificate Change Notification[STARTED]
Cisco Certificate Expiry Monitor[STARTED]
Cisco Change Credential Application[STARTED]
Cisco DHCP Monitor Service[STARTED]
Cisco DRF Local[STARTED]
Cisco DRF Master[STARTED]
Cisco Database Layer Monitor[STARTED]
Cisco Dialed Number Analyzer[STARTED]
Cisco Dialed Number Analyzer Server[STARTED]
Cisco DirSync[STARTED]
Cisco Directory Number Alias Lookup[STARTED]
Cisco Directory Number Alias Sync[STARTED]
Cisco E911[STARTED]
Cisco ELM Client Service[STARTED]
Cisco Extended Functions[STARTED]
Cisco Extension Mobility[STARTED]
Cisco Extension Mobility Application[STARTED]
Cisco IP Manager Assistant[STARTED]
Cisco IP Voice Media Streaming App[STARTED]
Cisco Intercluster Lookup Service[STARTED]
Cisco License Manager[STARTED]
Cisco Location Bandwidth Manager[STARTED]
Cisco Log Partition Monitoring Tool[STARTED]
Cisco Management Agent Service[STARTED]
Cisco Prime LM Admin[STARTED]
Cisco Prime LM DB[STARTED]
Cisco Prime LM Server[STARTED]
Cisco Push Notification Service[STARTED]
Cisco RIS Data Collector[STARTED]
Cisco RTMT Reporter Servlet[STARTED]
Cisco SOAP - CDRonDemand Service[STARTED]
Cisco SOAP - CallRecord Service[STARTED]
Cisco Serviceability Reporter[STARTED]
Cisco Syslog Agent[STARTED]
Cisco TAPS Service[STARTED]
Cisco Tftp[STARTED]
Cisco Tomcat[STARTED]
Cisco Tomcat Stats Servlet[STARTED]
Cisco Trace Collection Service[STARTED]
Cisco Trace Collection Servlet[STARTED]
Cisco Trust Verification Service[STARTED]
Cisco UXL Web Service[STARTED]
Cisco Unified Mobile Voice Access Service[STARTED]
Cisco User Data Services[STARTED]
Cisco WebDialer Web Service[STARTED]
Cisco Wireless Controller Synchronization Service[STARTED]
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Platform Administrative Web Service[STARTED]
SNMP Master Agent[STARTED]
SOAP - Diagnostic Portal Database Service[STARTED]
SOAP -Log Collection APIs[STARTED]
SOAP -Performance Monitoring APIs[STARTED]
SOAP -Real-Time Service APIs[STARTED]
Self Provisioning IVR[STARTED]
System Application Agent[STARTED]
Cisco Prime LM Resource API[STOPPED] Service Not Activated
Cisco Prime LM Resource Legacy API[STOPPED] Service Not Activated
Primary Node =true

the time is showing correct ,

Roger Kallberg · ‎11-13-2023

Can you please share the exact procedure you did to add the new and remove the old NTP server?