Prime Collaboration Assurance - CUCM Undiscoverable

[Luk Nicolaers]

Hi,

We have an  issue with Prime Collaboration Assurance to manage the CUCM cluster.

When we discover the CUCM cluster we receive a state 'undiscoverable' for all servers in the cluster with status reason:

'Failed to manage the device. Do a re-discovery.'

We have configured the application users for HTTP/JTAPI access and the SNMP settings as stated in the deployment guide and docwiki document.

Unity Connection and SRST Voice gateway are discovered and in a managed state.

CUCM version is: 9.1.2.11900-12

Prime Collaboration Assurance Version is: 9.5.34267

Any idea how to troubleshoot/debug this?

Thanks

Luk

[jiwhitte]

Hi Luke,

This could be firewall or wrong publisher credentials. I recommend you open a TAC case to have them go through the steps to review the deployment.

Regards,

Jim Whitten, Product Manager

[Aman Soi]

Hi Luk,

this could be due to the bug

Devices may go to UNDISCOVERABLE state in Prime Collaboration

CSCue02392

Description

Symptom:
Devices, especially Unified Call Managers may show as being in UNDISCOVERABLE state in Device Work CenterConditions:
This is known to occur when CSTM communication issues occur between Prime Collaboration processesThis bug tracks one specific issue where the assigned ports for communication are not in sync between all processesWorkaround:
Enter root access via SSH to Port 26Ensure that the uncommented SERVER_PORT values in the following files are all 40050/opt/CSCOpx/MDC/tomcat/shared/lib/ctm_config.txt
/opt/CSCOpx/MDC/tomcat/webapps/qovr/WEB-INF/lib/ctm_config.txt
/opt/CSCOpx/MDC/tomcat/webapps/cwhp/WEB-INF/lib/ctm_config.txt
/opt/CSCOpx/MDC/tomcat/webapps/triveni/WEB-INF/lib/ctm_config.txt
/opt/CSCOpx/MDC/tomcat/lib/ctm_config.txtFurther Problem Description:
Note that there can be other causes for CSTM communication issues besides this bug. If further assistance is needed, open a Service Request with Cisco TAC.

Known Affected Releases:

(1)

9.5

regds,

aman

[nothing.kid]

I have same problem with CPCA 10, CUCM 10,

When we discover the CUCM cluster, some CUCM node discovered and in a managed state but some CUCM discorer fail, we receive a state " unsupported "

all CUCM ( pub and sub ) verify SNMP,HTTP(s), JTAPI   " pass "

Any idea how to troubleshoot/debug this?

thanks

[Aman Soi]

Hi,

I was just referring the bug even though it is not related to your versions.

Just have a look if it helps.

No validation for IP pattern discovery

CSCui99521

Description

Symptom:
Device discovery does not run properly and finished in less than a minute. No inventory data is collected

Conditions:
This issue will happen if any of the Discovery profiles have an IP pattern such as 192.168.1.[10-20]. This regex expression is not supported, although there is no validation on it.

Workaround:
Remove the unsupported IP patterns and define them using the supported syntax.

regds,

aman