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Report for CUCM phone registration status (CUCM vers. 8.6)

birnit
Beginner
Beginner

How can I get a report that would indicate which phones have a registration status of "unknown".  RTMT shows only registered, rejected and unregistered phones, the All Phone Detail Report under Bulk Administration Tools does not show phone registration status.  Basically I would like a spreadsheet that would contain all the information that shows when querying phones under CUCM Adminstration -> Device.

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Accepted Solutions

dakeller
Cisco Employee
Cisco Employee

There is no exportable report to show want you want.  The reason there is no report is because the different device views you reference here (RTMT, CUCM, BAT) access information differently.  When you view device information in the CUCM GUI, that display is a combination of database and RIS (Realtime Information Services).  The BAT interface shows only database information for a device because registration status of a phone is not stored in the database.  Finally, RTMT shows only devices that are found in RIS, which is only registered, rejected and previously registered.  The device report will show device with a registration status, but it will not include any devices that have never registered. If you select the database configured devices in the phone report, you get all phone devices without any RIS information. 

Once a phone attempts to register, that device will be added to RIS for lookup, but if the device has never registered (phones with an unknown state), then it's not is RIS and the information will not be displayed.

Thanks,

Dan Keller

Technical Marketing Engineer

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2 Replies 2

dakeller
Cisco Employee
Cisco Employee

There is no exportable report to show want you want.  The reason there is no report is because the different device views you reference here (RTMT, CUCM, BAT) access information differently.  When you view device information in the CUCM GUI, that display is a combination of database and RIS (Realtime Information Services).  The BAT interface shows only database information for a device because registration status of a phone is not stored in the database.  Finally, RTMT shows only devices that are found in RIS, which is only registered, rejected and previously registered.  The device report will show device with a registration status, but it will not include any devices that have never registered. If you select the database configured devices in the phone report, you get all phone devices without any RIS information. 

Once a phone attempts to register, that device will be added to RIS for lookup, but if the device has never registered (phones with an unknown state), then it's not is RIS and the information will not be displayed.

Thanks,

Dan Keller

Technical Marketing Engineer

Hazel Pringle
Beginner
Beginner

There is a application out there called Variphy, the downside is that its a hefty price to pay to get the unknown data. You could always manually copy and paste each page yourself .

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