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Self Enrollment issue

garethpeart
Participant
Participant

Folks,

I'm suddenly fielding complaints that when new users self enroll for voice mail, everything works fine... until the next time they log in to VM and then gets asked to enroll again. I can manually uncheck the Self Enrollment box and that works fine, but I'm at a loss to explain the reason for this. This is a cluster set of Unity Connection servers.

Any ideas of where to start looking?

12 Replies 12

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Gareth,

Can you please provide the CUC version you are running?

Cheers!

Rob

Ooops! CUC is version 8.5.1.10000-206  (CUCM is also 8.5)

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Gareth,

Sounded like a weird enough problem to be a bug but I don't

see any that match this exactly. Can you duplicate this problem?

If, so do you get ALL the way through the enrollment on the first

try or maybe only part way through?

It almost sounds like it might be some sort of replication issue. The next time

it happens go to the web admin on both the Pub and Sub and see if the First

Time Enrollment status is the same on both boxes.

Cheers!

Rob

Rob,

I can replicate the issue with a newly created mailbox with no change to the status on either site... but the enrollment does not ask for a PIN change.

I thought at first that my feeble attempts to do some intrasite networking had screwed the db replication, but I've removed all links and restarted the server and still have the same issues.

Thanks for taking the time to reply... much appreciated!

Gareth

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Gareth,

Do you think you might be seeing this behavior??

Require Users to

Record Names at

Enrollment

By default, Cisco Unity Connection prompts users to record a name during first-time enrollment, but

it does not prevent them from completing the enrollment process if they do not. When listing a user in the corporate directory, Connection will play the display name of the user by using Text to Speech when the user does not have a recorded name. If you prefer to have all names played in the user voices, you may want to change how Connection handles first-time enrollment.

Check this check box if you want to force users to record a name. When this check box is checked, users who do not record a name during first-time enrollment are not enrolled as Connection users and cannot access their messages. They hear the first-time enrollment conversation each time that they sign in to Connection until they successfully enroll.

Note This setting affects all users who are associated with the Connection server, regardless of their conversation style.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/gui_reference/guide/8xcucgrg110.pdf

Cheers!

Rob