06-16-2014 01:26 PM - edited 03-19-2019 08:18 AM
I just rebooted my all my servers over the weekend by shutting them all down. Today I log into Unity Connection and see this error up top "The Cisco Unity Connection cluster subscriber server has changed to Primary Status (failover has occurred). To review server status for the cluster, go to the Tools > Cluster Management page of Cisco Unity Connection Serviceability."
The main issue that this is causing is that no one is able to listen to theri VM's on their desk phones but delivery to email is still fine.
Any ideas how to fix this?
06-17-2014 03:13 AM
Hi,
First of all it sounds like you have integration/configuration problems with your Unity Connection, they should be working Active/Active so it shouldn't matter which one is primary.
What is the error when they attempt to listen to the voicemail from their handset?
Its quite simple to switch them back
Cisco Unity Connection Serviceability > Tools > Cluster Management
Then click Make Primary next to the Primary Server.
Regards,
Richard
06-17-2014 09:25 AM
I did that last evening before your reply, it seemed to have restored things to norm. Moments later when I would check voicemails via my handset, I get a message "the message is currently not available", this is happening for all my users. This morning I attempted to change roles of secondary to primary and vice versa to see if that would resolve things, but then I got a message "split brian error has occured"; that notification has then cleared. In the Cisco Unity Connection Serviceability my Primary is indeed still primary and we're back at "The Cisco Unity Connection cluster subscriber server has changed to Primary Status (failover has occurred). To review server status for the cluster, go to the Tools > Cluster Management page of Cisco Unity Connection Serviceability." with messages still not accesible via the handset, but can be heard from email.
06-17-2014 09:25 AM
Do you still have this issue now when dialling in to listen to voicemails?
I would check the database replication status between the two servers to ensure this is OK. You could then try calling into each server by stopping the sever from taking calls (Cisco Unity Connection Serviceability > Tools > Cluster Management - Stop Taking Calls) - check to see which server you can't listen to voicemails on, i would then reboot the effected server.
Regards,
Richard
09-15-2021 12:59 AM
Hi,
I use Cisco Unity Connection version: 12.5.
When i Sign into Cisco unity connection i see this message :
The Cisco Unity Connection cluster subscriber server has changed to Primary Status (failover has occurred). To review server status for the cluster, go to the Tools > Cluster Management page of Cisco Unity Connection Serviceability.
now the subscriber server is Primary server.
In this case is not possible for the caller to leave a message for more than 40 Sec.
I changed Publicher Server to Primary Server.
In this case is not possible for the caller to leave a message for more than 10 Sec.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide