08-25-2011 06:29 PM - edited 03-19-2019 03:29 AM
Has anyone ran into issues installing Connection 8.5 on a 7825-H3? I have used 3 different DVD's and they all fail on getting through the platform configuration. Somtimes it almost finishs and says cricital error, or just hangs, other times fails to even boot the DVD into the initail menus. I've gotten so many critical errors or unstable install warnings.
Thanks.
08-26-2011 06:25 AM
You are likely hitting this bug:
During Installation - Unity Connection Message stays for 30 mins | |
Symptom: The component_install screen halts for 30 minutes running scripts at the background although the installation runs just fine Conditions: The rpm installation finishes and shows 100% but as per analysis, seems like some scripts are running at the background that takes time Workaround: None |
First, there is a large batch of 8.5 installation media that will fail the media check. There is a bug for that as well...I just don't have the details readily accessible. The workaround is that you can skip the media check and install anyway or contact Cisco to get new installation media. Every 8.5 disc I've seen fails the media check. Additionally, I've only run into issues when installing Unity Connection and they are generally like what is described above except when the installer appears to "hang", it actually takes about 30 minutes for the installation to continue before it gives you a critical error warning. At that point, you are presented with a timer that indicates how long until the system will shut down. If you leave the installation as-is, Unity Connection will actually reboot after about 90 minutes and then boot to CLI prompt. At this point, the application is actually installed. However, you still need to verify the health of the server and it may be beneficial for you to open a TAC case as well so they can 1) confirm the bug and 2) help you verify the installation, if applicable.
Hailey
Please rate helpful posts!
08-26-2011 06:46 PM
Good info H. Bomb (+5). I have also found that the media check fails consistenlty with CUC 8.5.
Please remember to rate helpful responses and identify
08-26-2011 06:33 AM
Hey Hailey,
Great info my friend +5 all day long!
What a pain in the ****. Just curious if you don't use (or need) "single inbox"
would you move to 8.5(x)? How about 8.6(x)? it looks like it has a whole
other level of installation trauma
Cheers!
Huff
08-26-2011 12:26 PM
I've thought about that before, actually. Right now, I'd probably opt for an install with inline SR upgrade to 8.5(1) SU2 but it's definitely something to think about.
Hailey
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide