Unity Connection Error " A User with the specified extension already exists in the Partition"

[Alok Jaiswal]

Hi Folks,

I need some help to troubleshoot the error message below in unity connection.

"  A User with the specified extension already exists in the Partition."

I need to assign extension 8200 to the call handler i created.The problem is 8200 was referenced in past by another call handler for some other site which is not there any more.

There was a forward routing rule for the old site call handler with reference to 8200. Hence i deleted the old call handler and the routing rule. however still it doesn't allows me to assign the 8200 extension to my new call handler.

I checked the system and can't find 8200 specifically anywhere. Is there any commands to run via root to find reference in unity. Or is there a way i can find dependency records for the number in the unity connection ??

I am running 11.5 version.

Regards,

Alok

[Chris Deren]

It's possible it's assigned to another user, one way to check is use "user data dump" tool from following link and search for the extension across the file.

http://www.ciscounitytools.com/Applications/CxN/UserDataDump/UserDataDump.html

[donaldb-utcourts]

When you add an alternate extension to a user ID and get the message  

“A User with the specified extension already exists in the Partition.”

How do you determine where the extension is?

-- Search user

-- change  the “Limit search to” box to “partition”

-- Change the radio button to “Display Primary and Alternate Extensions in Selected Partition”

-- Change search criteria to “Find users where Extension contains <the alternate extension you’re looking for>”

-- Click “Find”

The result is the user id where your alternate extension is presently (mis)configured.

[sandeep_yadav07]

Thanks donaldb-utcourts !!! You mentioned the right steps to solve the problem.