Unity Connections - Edit prompts after listening to a VM

[jeffrey-young]

Hello,

I simply need to see how to go about changing the prompts after you listen to a voicemail.  I need it to mimic an "old" system so the end user's aren't confused.

Any assistance would be appreciated.

Thanks,

Jeff

[Tana Franko]

You'll probably want to read up on the Custom Keypad Mapping Tool that you can find under Tools in Connection Administration for Connection 7.x and later.

Here's a link to the 8.x version of the documentation:

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag135.html#wpxref81471

[jeffrey-young]

Exactly what I was looking for!!

Thanks so much

Jeff