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Voicemail button not working with CUE

aurelkertymbie
Beginner
Beginner

Hello Guys

 

Please I need some help on Cisco Unity Express. My Ip phones are registered on the cme. I read a lot of documenttation on internet regarding Unity Express installation and configuration. Everything looks fine and well configured but I get the busy tone when I press the voicemail button. Same thing for autoattendant

Could you please help ?

6 Replies 6

Chris Deren
Hall of Fame Master Hall of Fame Master
Hall of Fame Master

Can you post "debug ccsip messages" when you press voicemail button?

I've already posted my debug ccsip output with my entire configuration. Please check the file in attachment of my previous message.  Thank you in advance

Let me resend it to you once again .

I see a BYE with reason "Reason: Q.850;cause=65"  this implies media/codec issue.  Looks like you are calling in from IP Communicator, do you have a hard phone you can test from?  

Can you check if your IPC has "optimize for low bandwidth" checked?

Okay I did it

Please check

Amit23
Enthusiast
Enthusiast
Hi,,

please paste your cme and cue configuration...

please follow below configuration sample to verify is missed something..

https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity-express/62609-tdcmecue.html

Warm Regard's
Amit Sahrma
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