Unable to access CUCM Voicemail Website.

[JBrav0]

Hello all,

I am currently running into the issue where the web portal for our CUCM Voicemail can't be reached. I can still ping it, access my voicemail boxes, and so on. I just can't get to the GUI. 

I tried following this article by cisco but the health checks came back fine. Is there a particular command that I should run that will retrieve if there's some sort of issue with the web connection? 

article: https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/118927-technote-cucm-00.html

[Roger Kallberg · Accepted solution]

The voice mail system is not really part of the CM, it is handled in Unity Connection, that is another system that interfaces with CM. Have you tried to restart the Tomcat service on your CUC system?

[JBrav0]

That was it! Thank you.