Hi everyone,
i have request from our customer to using some IVR Verification, it looks like down below.
when the agent need to verify the customer, the agent will input cardnumber or anything in callvariable finesse desktop and then the agent wil...
Hi David,
let me explain in more detail about the flow.
when a call comes, first it will get IVR entry then the customer will be connected to an agent.
the agent will ask for the customer card number and the agent will put it in CallVariable on t...
