Symptoms
Cisco Finesse Not Ready - Call Overlap status is very a very common issue seen on Finesse desktop. Agents miss two calls and they are put in Not Ready - Call Overlap status. This is very likely related to CVP server and it's unreachable tab...
Hello Robert,
Can you get me a few more details on what problem you are facing for the multi-line? If you have configured the CUCM PG, Share with me the output from the procmon tool for the device_config also share with me the output of select * from...
Troubleshoot Finesse Call Overlap Issue with CVP Unreachable Destination Table go through the url - https://community.cisco.com/t5/collaboration-voice-and-video/finesse-call-overlap-issue-with-cvp-unreachable-destination/ta-p/4642878
Hello @AnoopKrishnan123 - Adding to the above you can check with not ready reason codes which they are getting moved as well. Either it might be due to connection failure or device timeout. you can get the results by executing the Not ready historic...
