Hello,is it possible to call to skill (like using skill ID/number) directly instead of calling to queue number assigned to team/skill?Thanks for help,Dawid

Hello, we're using UCCX 12.5. We faced issue, where we cannot change agent's status to Ready after login in to Finesse app and external app controlling our devices. Everything is fine when we are using only Finesse app. Problem is present only in sit...