About SeungHyeon IM

SeungHyeon IM · 07-25-2024

Hello Cisco heroes. I have a question. We are operating PCCE 12.6.2 with 4000 agents. When a counselor ends a call using the counseling application, an event indicating that the counselor ended the call is triggered. However, if the counselor ends th...

SeungHyeon IM · 07-21-2024

Hello Cisco heroes, I have a question. There is a customer using UCCE version 11.6. The Windows server inside is running on 2012 version. However, due to EOS, the customer is considering a version upgrade and is asking if they can upgrade the Windows...

SeungHyeon IM · 12-07-2023

Hello Cisco heroes, I need your help. I am using it connected to an ATA device, but I am inquiring because faxes cannot be sent to a specific number, 02-123-1234. ARS sound is coming from that number. When a call is made to that number from the phone...

SeungHyeon IM · 07-19-2023

Hello, dear users and Cisco heroes! I have a question for you. I'm trying to configure PCCE 12.5.1 with 4000 agents, but I only see "LAB mode" and "2000 agent" options in the Deployment Type selection. Could I have missed something during the insta...

SeungHyeon IM · 05-11-2023

How to use Webex Room Bar in CUCM 11.5 version?Hello, heroes of cisco I have a question. my customer company is using CUCM version 11.5 The customer wants to use the Cisco Room Bar without upgrading the version of CUCM. I know that the Room Bar templ...

SeungHyeon IM · 07-24-2024

I formed a development for UCCE version 11.6 and upgraded the ICM and Active Directory server versions from 2012 to 2016. We will share the test results with you. All call records, such as TCD and RCD, have been preserved, but there is a problem. The...

SeungHyeon IM · 07-21-2024

That's correct. However, the upgrade to version 12.6 or higher is planned for next year. The customer wants to upgrade the Windows version of the ICMs to 2016 before next year's enhancement. We plan to test it, but we're curious if there are any exis...

SeungHyeon IM · 05-08-2023

Thank U vikasbh, my curiosity has been solved

SeungHyeon IM · 03-30-2023

First of all, I am sorry that my English is not good. I kept looking for OID, But I couldn't find it. So I thought of another way. Send the syslog generated when an error occurs in CUCM to SNMP-Trap. I Used MIB-Browser, and CISCO-SYSLOG-MIB loaded, ...

SeungHyeon IM · 03-14-2023

Hi, Nithin Eluvathingal So, ISR4331/k9, Can used 8E1 * 2 configurable?

Member Since	‎05-11-2022 08:54 PM
Date Last Visited	‎12-02-2024 07:52 PM
Posts	32
Total Helpful Votes Received	5

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Check event for who ended the call in FINESSE

UCCE 11.6 Windows Server Version Upgrade?

[ATA191] Unable to send fax to specific number

PCCE 12.5.1 Deployment Option

How to use Webex Room Bar in CUCM 11.5 version?

Re: UCCE 11.6 Windows Server Version Upgrade?

Re: UCCE 11.6 Windows Server Version Upgrade?

Re: CVP 12.6.2 security password wrong

Re: CUCM 11.5 SIP Trunk Status OID

Re: Can ISR 4331/K9 use 8E1 * 2 ??