Hi all, I have a call center that handles a wide variety of medical related calls for appointments etc. As of late, we have run into scenarios where all available appointments are filled and we can no longer accept patients (temporarily). As opposed ...

Hi, I am working on a script where the customer no longer wants to offer a particular menu option. After the change, if the callers select #6, I want and announcement to play 3 times with an option to 0 out to operators. I am wondering whether this c...