About Greeshma Bernad

Greeshma Bernad · 08-02-2012

Introduction In a Cisco UCCX environment, UCCX Agent login fails with the AXL Error. This document discusses how to troubleshoot this issue.Prerequisites Cisco Unified Contact Center Express 8.x Components Used Cisco Unified Contact Center Expres...

Greeshma Bernad · 06-29-2012

Introduction In a Cisco UCCX environment, the calls are stuck in queue for a long time. This document discusses how to troubleshoot this issue.Prerequisites Cisco Unified Contact Center Express 7.x/8.x Components Used Cisco Unified Contact Center Ex...

Greeshma Bernad · 06-29-2012

IntroductionIn a CME-UCCX environment, the following error message appears in the agent phone display when an IP phone agent tries to login."The extension you entered is not associated with this agent ID. Verify the extension and try again".This docu...

Greeshma Bernad · 04-12-2012

Introduction After a Failover or the CCX Engine restart, the slave server takes over and all the services on the secondary server come up as Master. Also, the IPPA clients have issues logging in after UCCX failover. The Agents get following er...

Greeshma Bernad · 02-29-2012

.Introduction When trying to import users to Cisco Unity Connection 8.x from Cisco Unified Communications Manager, the following error message is received. The extension or phone number violated a restriction in the Restriction Table This docu...

Greeshma Bernad · 08-04-2012

Hi,You can also try out the steps mentioned in these documents for the same error message:Agent Unable to Log Into Cisco Agent Desktop"Error While Handling The Input Request" Error Message When Configuring CRS Check it out.

Greeshma Bernad · 08-02-2012

Hi Arpit,This error message can appear when an agent with the same name already exists in the ICM database.One solution is that you add the new agent to the ICM with a different name.Alternatively, you can delete the existing agent. When ...

Greeshma Bernad · 08-19-2010

Thank you for your posting and interest in the Cisco Support Community. For best practices on posting documents in this community, you can refer tohttps://supportforums.cisco.com/docs/DOC-6022#Can_I_use_documents_to_post_technical_questionsFor ...

Greeshma Bernad · 08-05-2010

Thank you for your posting and interest in the Cisco Support Community. For best practices on posting documents in this community you can refer tohttps://supportforums.cisco.com/docs/DOC-6022#Can_I_use_documents_to_post_technical_questionsFor tec...

Greeshma Bernad · 05-03-2010

Hi James, Tags are keywords that can be added to any type of content by the author. Additionally, participants can tag content created by someone else by using bookmarks. Tags are the “Web 2.0” way of categorizing and making content more findable....

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UCCX 8.5: UCCX Agent Login Fails

UCCX: Calls Stuck in Queue for a Long Time

Troubleshoot UCCX- CME Integration Issue

UCCX: Troubleshoot IPPA login Issue after a Failover

CUC 8.x Error: "The extension or phone number violated a restriction in the Restriction Table"

UCCX "The ID you entered was not found"

Getting Error while creating new agent in ICM 8.5.2

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Re: Using tags in NetPro