I am attempting to configure the Agent Availability check for a given Entry Point. I have:   1. Configured the Agent Availability option on the Entry Point to 'Required' 2. Configured the Agent Availability Check Mechanism to 'Absolute' 3. Configured...

We are upgrading from CUIC 12.0 to 12.5 ES4. The release notes for 12.5 state that the admin console url changes from /oamp to /oampui. However, the /oampui fails to load and the admin console still seems to load with /oamp.   https://www.cisco.com/c...

We are upgrading from CVP 9.0 to 10.5. After upgrading to Studio 10.5, I noticed all of the project tabs are labeled 'app.callflow'. Previously, the tabs were labeled with the project name, making it easy to keep organized. Now, if an engineer has mu...