UCCX 12.5.1 SU3 ES04I have two queues:  Our corporate operators and our Help Desk.  When the operator answers the phone, I record the caller name and CLID in a variable.  Then the operator transfers the caller to the help desk.  When I look at the CL...

I have a script that reads and writes XML files from the root of Directory just fine.  Recently, I have had the need to create sub folders.  I can read from the sub folders, but each time I try to write (upload) the file, it places the new file in th...

 We found users with hundreds of unread messages.  Upon further investigation, most of these were read receipts sent to the user by the system.   If you look on Jabber in the voicemail tab, it show no new messages. Does anyone know if Jabber can disp...

Prior to switching to Jabber, we used IP Communicator.  We have recorded calls with IPC for some time now without issue.  Now that we are on Jabber, we are getting out of sync recordings using the exact same recording server.  As an example:  Lady as...