I have a user who is getting calls to his cell phone from other users on campus who inadvertently dialed an extra digit.  11 instead of 10 here in NA.  I see my cell phone in the cdr reports as the final destination for this erroneous call, but i do ...

Is there a way to sieze the account? this person moved from one site to another and I am unable to add her to her new unity server. Thank you