Hi Sam - I found this post and since I worked with you I thought I would answer it for anyone else that may run into this problem.  This is a known documentation issue with CTS-500-32 and CTS Manager compatibility versions. The link  http://tools.cis...

Hello Laurent - Glad to hear that you were able to resolve the communication failures between CPCM and CTS-Manager.  That is interesting that you had to put the user created for CPCM into an Administrator role instead of the Live Desk and Reporting A...

Hello Laurent - SNMP probing is the first form of validation that CPCM conducts during the Access Level discovery stage.  If the device (in this case CTS Manager) fails to respond to SNMP (which it did), CPCM will try to match the other profiles.  Th...

Hello Ben - with CTS 1300 (1.7) release, you must have all peripherals connected in order for the CTS to fully boot up.  If you do not (for example if you have not connected the Audio/Video Expansion Box) to the master codec, the start up process wil...

Hello Fatiha - Thank you for your question regarding the CTS 3010.  From what I read, you are needing to identify what is in picture #11 that you attached.  From the looks of it, it appears to be the Sanyo Projector that is mounted under the table (C...