About Yasid.ramli1

Yasid.ramli1 · 11-28-2023

Hi All any idea or possibility if we want to create a schedule export in icmDBA as a backup config for PCCE in addition to backup SQL? please give me input if you have any opinion or reason. thanks

Yasid.ramli1 · 04-26-2022

Hi All I have some challenges from our customers, now the condition our customer running CC with Cisco PCCE before the infra CC use Avaya and our customer needs all reporting in the Avaya must have on cisco. now we issue about providing "aband call >...

Yasid.ramli1 · 03-01-2022

Hi AllWe implemented the Cisco Jabber SDK on our customers. The current configuration to register the Jabber SDK to CUCM is like below var cucmServers = [];cucmServers.push("192.168.48.16");cwic.LoginController.setCUCMServers(cucmServers); As you can...

Yasid.ramli1 · 10-28-2021

Hi I read on design guide PCCE 12.5 for HA virtualization for PCCE. below the capture https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_5_1/design/guide/pcce_b_soldg-for-packaged-cce-12_5/pcce_b_soldg-for-p...

Yasid.ramli1 · 09-13-2021

Hi Everyone I have an request from our customer about notification sound end call like beep or anything our client used all cisco jabber. because the condition now we replace from Avaya to cisco PCCE and then our customer says on avaya now after end ...

Yasid.ramli1 · 09-11-2023

so do you mean this is no button for selected file restore? Could you share the screenshotbecause in my case for cuic 12.6 we can restore from the drs file, after the success you must regenerate the tomcat certificate because if you don't do that you...

Yasid.ramli1 · 09-11-2023

I think if you new deployment you can use off-box for call manager in PCCE 2k Technically is possible in my experience, but I agree as @bill.king1 says you must validate with A2Q and give the approval for that.

Yasid.ramli1 · 07-24-2023

thanks for your sharing @Hafthor Hilmarsson O'Connor this work on m1

Yasid.ramli1 · 07-20-2023

if you previously enable auto answer tone in cucm you must check whether the auto answer in desk setting in CCEadmin also is enabled or not. if enable you choose one between desk setting or cucm, because we have the same issue after upgrading the ja...

Yasid.ramli1 · 02-13-2023

Hi @BRE-MeisterMK I think for the template you can't create a new HTML file but you can use the sample widget in the cisco devnet and edit as the code as you want.https://developer.cisco.com/learning/labs/finesse-add-a-gadget/download-a-finesse-samp...

Member Since	‎11-07-2016 10:14 PM
Date Last Visited	‎09-18-2023 04:04 PM
Posts	72
Total Helpful Votes Received	116

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icmDBA automatic export

Reporting Aband Calls >20 Second

Jabber Web SDK Discover Failover

VMware High Availability Considerations PCCE 12.5

Nofitication End Call

Re: Rebuild CUIC Publisher

Re: Addition Call manger nodes in cisco PCCE 2k deployment

Re: RTMT for MacOs

Re: Jabber 14.3 Agent Auto Answer no zip tones are heard

Re: Nofitication End Call