HeyI have a requirement and I did configure it but it doesn't seem to work. So the requirement is as below:We have a script where if agents don't answer after a while, call gets redirected outbound. My manager wants information in the report when a c...

Hey,Need some advice. I have never been able to understand how the waiting time is calculated. So what I am trying to achieve is to do route calls based on the waiting time. For example if the waiting time is more than 4 minutes to go to another CSQ....

Hey,I have seen quite a few discussions about this but haven't found the answer to it. So when we generate the report in UCCX, the report has CustomVariable1, 2, 3 -6 etc. How can we find where is the attribute for these CustomVariables coming from? ...

Hey,What would your recommendation be to run a Virtual CUBE in terms of Minimum server resource requirements. Cisco suggests the following: ThroughputTechnology Package IP BaseSecurityAppXAX10 Mbps1 vCPU/4 GB1 vCPU/4 GB1 vCPU/4 GB1 vCPU/4 GB50 Mbps1 ...