The attached document contains a list of applications which will assist in enhancing the day to day activities in a Cisco Contact Center

Please find attached the documents illustrating the custom reports available for Cisco CUIC.Also attached is the document illustrating the custom web based reports for Cisco UCCX ( CUIC is not required for these web based reports) For more details y...

MARS Directory & Caller Details application for Cisco IP Phones enables enterprise users to store and view phone numbers of external contacts and also view enterprise contacts location wise. Thus it enhances the power and search capability of the sta...

1) MARS Agent Greeting for Cisco CUCM MARS Agent Greeting application enables the Cisco CUCM to automatically play a prerecorded announcement once the agent/user is connected to the customer. The announcement/Agent Greeting is audible to both the age...

MARS Contact Center Wallboard for Cisco UCCX MARS UCCX Wallboard displays real time info of Cisco UCCX in contact centers.Monitor your contact center functions and performance in real-time.User defined screen layoutDrag drop views as per your choiceI...