So your saying, for example, I would need to use Call.PeripheralVariable 1 to 3 in App 1 and 4-7 in App 2?
Yes. The design intent was for a given CCX instance to have a single global use case for each call variable.
...why they are seeing data that ...
Those variables are system-wide and follow the contact (caller) by design. The CCDR database table has 12 columns for Call.PeripheralVariable1 to Call.PeripheralVariable10, Call.CallerEnteredDigits. and Call.AccountNumber. You will need to use differ...
Implement SAML SSO across Webex Control Hub, CUCM, CUC, and Expressway using the same IdP. While not dependent on SAML SSO, you should also enable OAuth and SIP OAuth on CUCM/CUC/Expressway. Mobile apps will also benefit from push notifications.
Good grief, that gear is ancient! Cisco has not deprecated additional phone models since 12.0; however, there was mention at Webex One in 2024 that the 7940/7960 are coming precariously close to forcing Cisco's hand. It hasn't happened yet but you'll...