About Martin Connolly

Martin Connolly · 10-21-2015

Hi, I have a PCCE deployment with Finesse version 10.0(1). I already have the user account we used to install Finesse which I use on the very rare occasions I need to access the cfadmin web page for Finesse Administration. However I have a requiremen...

Martin Connolly · 09-07-2011

Hi,Does anyone know what versions of ICM, CUCM & IPIVR the questions for the UCCE Support 642-243 are based on?Thanks,Martin D. Connolly

Martin Connolly · 06-10-2009

Introduction Problem Description RAI Parameters and Calculations Design Considerations Introduction The H.323 Service (VoiceBrowser) on the CallServer monitors the number of calls in progress and when this reaches a configured threshold, the H.323 s...

Martin Connolly · 05-03-2006

I'm currently carrying out some testing with ICM v7.0, checking that our NMS can handle traps from the v7 ALARMEX.MIB and the new CCCA.MIB.Does anyone know the trap OIDs for the new MIB?Whether I have "Send traps in the deprecated CISCO-ICM-ALARMEX-M...

Martin Connolly · 09-02-2005

Hi,I'm running ICM 5.0 SR8, on a Webview HDS. The jaguar log files on this machine are filling up very quickly, 5MB in 5 mins. The log files themselves contain data about every time a report is run and how the report is built, no actual errors in the...

Martin Connolly · 11-16-2016

Are you using Extension Mobility along with CIPC? The reason I ask is that I just had this exact same problem. Agent had moved desk and was using a different PC, the CIPC on which, was configured with a different Device name. However it still though...

Martin Connolly · 02-06-2013

Hi,Don't turn off the Loggers! As the CallRouters route calls they write details to their respective Logger databases. If you turn off the Loggers for 2 hours, you'll have a black hole in your historical database in your loggers and hence your HDS of...

Martin Connolly · 12-15-2011

Hi,Have you tried setting up a search rule for AnyIPAddress? I've just tested this and without one I get the same problem as you, but if you set up a search rule as follows it works;source: anyMode: AnyIPAddressOn successful match: continueTarget Zon...

Martin Connolly · 08-19-2010

Hi Angie,Looking at the figures in your attachment it seems to be a rounding error as there's only a difference of a second between your IncomingHandledAHT figure and the WebView Incoming AHT figure, It looks like your query is rounding up the result...

Martin Connolly · 01-09-2008

Basically, I'd use the Write node to write the document to the network share.See attached example.Note that you will already need to have a .wav file of the name specified already there, which this script will overwrite.

Member Since	‎05-20-2005 04:16 AM
Date Last Visited	‎04-09-2020 10:17 PM
Posts	17
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How do I create a secondary Finesse Admin User for PCCE?

UCCE Support Exam 642-243

Design Considerations for CVP in Comprehensive mode with regard to RAI messaging

New MIB on ICM v7

Jaguar log files filling up very quickly

Are you using Extension

Cisco Support for Restoring HDS Lost Data

Re: Calls from unregistered endpoints in VCS

Re: Calculation Problems

Re: How to write recorded wav file on map drive