Hi Team,I have reserved packaged ucce twice but never received email with vpn connection details.Thanks,Raza

Add Reporting User In a non-test deployment, the reporting database administrator creates user accounts for people who need to run reports to access call data in the Informix DB. When you ran the setup .bat file, the system created the user cvp_dbadm...

Note: if facing problem, avoid to copy paste these queries.  1. Check active scripts select * from Master_Script 2. Check total number of active scripts select count(*)from　Master_Script 3. Check Call records in ICM database (RCD table) using ANI Sel...