About Omar Deen

Omar Deen · 03-04-2024

This is a first for me. Tech refresh to 12.6.2 with brand new server builds for CVP. Installed 12.5.1, 12.6.2, and ES11 and found through netstat -aon that port 8111. I first came across the issue when I tried importing the certificate using the Cert...

Omar Deen · 03-16-2020

With the release of PCCE version 12 and more recently, version 12.5, there can be a lot of confusion as to how to navigate the SPOG (single pane of glass). Some UIs have been moved to the SPOG and others have not. I'm posting this document to hopeful...

Omar Deen · 06-21-2019

I've implemented the Update Call Variable Data Sample Gadget (works great btw) to Finesse 11.6... I was wondering if there's a way to make sure that value updated for the call variable gets written to the database. Is this a change in the JS file?

Omar Deen · 07-27-2016

Have an app that was built in Call Studio 9 with a couple custom elements. We are upgrading from UCCE/CVP 9 to 11 and we are importing all the apps into Call Studio 11 and validating before re-deploying. One error I can't seem to figure out is an err...

Omar Deen · 02-08-2014

Before opening a TAC case, I figured I'll try to see if the community can shed some light on what I'm perceiving as an issue - correct me if I'm wrong though.I havent noticed any noticable and agent impacting CTI issues, however, when I go into Perfo...

Omar Deen · 04-18-2025

Not sure if this is what you're looking for, but this is what I came up with. It's a SQL query, not a CUIC report, so you'll have to turn it into that SELECT COUNT(DISTINCT ai.SkillTargetID) AS TotalLoggedOnAgentsFROM Agent_Interval aiJOIN Agent a ON...

Omar Deen · 03-05-2025

Yes, you still need to add the cert to the distributors keystore. Make sure you restart the web server and probably he distributor too for good measure so that you can re-establish the 443 connection.

Omar Deen · 02-07-2025

@piyush aghera wrote: Have you tried using Data Adapter to connect to Database? If so, how does it work? I used it to connect to APIs in the past and that works fine. This is a copy/paste I sent to eGain back in 2019 Business Needs: The customer wou...

Omar Deen · 02-06-2025

You should be able to pass in the Subject line no problem, but you have to make sure your ECC variable has a high enough character limit - your customer will have to expect truncation from time-to-time. Please keep us updated in this thread because i...

Omar Deen · 02-06-2025

I had a very similar project 6 years ago - it was probably the most mentally draining project I've ever worked on. The customer used ServiceNOW to manage helpdesk tickets. They wanted to use ECE to route emails into UCCE and perform a data dip to see...

Member Since	‎06-17-2013 07:51 AM
Date Last Visited	‎05-05-2025 02:06 AM
Posts	760
Total Helpful Votes Received	1040

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CVP not stopped listening on port 8111

PCCE 11.x-to-12.x Mapping

Update Call Variable Data Sample Gadget

Before Confirm and After Confirm Error

Talking Agent Count - CTI

Re: Looking for CUIC historical report that provides Total Agent Count

Re: Can't add ECE Web Server to PCCE Inventory

Re: ECE 12.6 - Call Variables

Re: ECE 12.6 - Call Variables

Re: ECE 12.6 - Call Variables