About kbeaton

kbeaton · 06-19-2025

What's the deal with Updating Cisco Script Application, deleting valuesIt's happened twice on the same Application in the same 30 minutes.I get almost all the values entered, Press Update to make sure I don't lose any of the values I've entered, and ...

kbeaton · 06-17-2025

I have a user configured with Jabber.When I search for the user, I don't have the option to call the user.The extension is assigned to the user...What is missing in the config that would cause this, or is there something else going on I'm not aware o...

kbeaton · 06-10-2025

In Finesse, our Supervisors only want to see the CSQs for which they are Supervisors.Is this a function of the Supervisor's configuration, or is it a function of the underlying Report?In the Image, the Supervisor only needs\wants to see "SRH-PatientF...

kbeaton · 05-29-2025

I have a number of Jabber users who are not able to change their status.They are stuck in various states.Some are still able to change their status.I seem to recall there's an IM Presence service that needs to be restarted...Can someone point me in t...

kbeaton · 05-16-2025

I'm trying to understand what condition triggers a False condition in this ScriptI'm trying to test this Script and make sure callers have the option to go to voicemailI've tried taking a call and staying on the line, then I called 4 more times fro...

kbeaton · 06-23-2025

After I saved the Application and all the values were wiped out, I moved on and built a new Application.I was planning on replacing the Application with a new, different Script, so now the old Application has been retired...We are on System version: ...

kbeaton · 05-30-2025

Is "XCP Router" on CUCM or IMP?

kbeaton · 05-30-2025

Thanks for the reply!CUCM System version: 15.0.1.12900-234IMP System version: 15.0.1.12900-10

kbeaton · 05-20-2025

I found this, I think it explains the If statement

kbeaton · 05-20-2025

Hi David,What I think I figured out is that if the QueueVoicemail field has a value entered, then the If Statement is false.I made the QueueVoicemail field a Parameter and entered a value in the Application and did a Reactive Debug on the Script and ...

Member Since	‎09-15-2017 11:46 AM
Date Last Visited	‎07-01-2025 02:28 PM
Posts	163
Total Helpful Votes Received	1

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What's the deal with Updating Cisco Script Application deleting values

why is the option not there to dial a jabber device

I need to restrict the Queue Data tab for Supervisors

Jabber users not able to change their status

Newbee Need help with understanding UCCX Script logic

Re: What's the deal with Updating Cisco Script Application deleting va

Re: Jabber users not able to change their status

Re: Jabber users not able to change their status

Re: Newbee Need help with understanding UCCX Script logic

Re: Newbee Need help with understanding UCCX Script logic