Hi,In SocialMiner chat feature "Title" and "My Name" fields of chat form are mandatory. "My Name" field is used to uniquely identify the user or the customer in the chat room.For your requirement you can have these two fields auto populated by your U...
You can refer to this below linkhttps://developer.cisco.com/site/task-routing/docs/overview/task-routing-overview/which provides complete information(Conceptual, Configuration and API) about integrating social miner with UCCE
