for some agents the email sent is way more than the retrieved,for instance Agent A, routed in =80 and sent is = 113, deleted = 27 but for other agents, such as Agent B routed in =80 and sent is = 17, deleted = 6We're trying to determine just how the ...

I have a client that upgraded from 7.5 to IPCC 8.0.3 and CAD 8.0.1 has resulted in loss of skillset stats being presented to IPPA agent phone display. They are receiving enterprise, but no skill set data. Regular CAD users work fine.Snippets:2011-02-...

I am using CAD 8.0 (2) UCCX and have the following question.One of my customers is logged in as a CAD agent. As a failover (in the event CAD goes down), they try to log into the IPPA. The get a notification on their phone "Name logged into another ex...

I am not sure this is the proper place to discuss this.I have a customer that has the following setup:Customer is running UCCX 7.01 with Presence 7.08 The CAD client agent status' are not updating with the Presence updatesPresence Updates for one age...

I am not sure this is the proper place to discuss this.I have a customer that has the following setup:Customer is running UCCX 7.01 with Presence 7.08 The CAD client agent status' are not updating with the Presence updatesPresence Updates for one age...