Introduction to Guided Workflow Guided Workflow is a new addition to case creation in Support Case Manager to augment the Intelligent RMA Experience. The objective of Guided Workflow is to to collect all pertinent case and RMA details to AUTOMATE RMA...

Guided workflow allows for automated troubleshooting cases (non-RMA) and RMA creation process for Service Requests (SR) opened for Cisco products. Customer Benefits: Less troubleshooting - the IRE (Intelligent RMA Experience) Prediction Engine does t...

2020 年 3 月 22 日より、Product Returns and Replacement  (PRR) ツールでチャット機能が有効になっております。   この機能により、世界中に存在するシスコのロジスティクス サポート センター(LSC)エージェントとのチャットを開始できます。    ** チャットの日本語対応をご希望の場合は、PRRの右上の希望言語を「Japanese(日本語)- Japan」を選択した上でチャットを開始してください。   LSC エージェントは、オーダーの更新、配送...

Product Returns and Replacement (PRR) Tool users within TAC are encouraged to utilize the Customer Handoff feature to allow customers to complete the RMA.  This will reduce the volume of customers from having to contact an LSC agent or TAC Engineer f...

Effective March 22nd, 2020, the Chat feature will be enabled in the Product Returns and Replacement (PRR) tool. This feature allows PRR users to initiate chats with Cisco's Logistics Service Center agents (LSC) located across the globe.  LSC agents s...