Voice and Conferencing - Small Business

My organization recently migrated to Zoom Phones from RingCentral for our VOIP provider. Previously, the CP-8851 phone could transfer calls by following this process:A customer calls the phone numberThe employee answers the callThe employee presses “...

Update! We have completed this phase of the relabelling project early. This initiative aims to enhance your experience by making it easier to locate similar posts. To discover posts about the same device family, You can now click on the labels to sor...

Some users in our org (seemingly at random) are encountering a 7 or 8 second delay when answering calls.User1: Model 7841 - Delay on an external outbound call.User2: Model 7841 -  Delay on an internal inbound call.User3: Model 7841 - Delay on an exte...

hello,i have a few cisco cp-8851 phones set up with a xml configuration file.i've added a 3 speed dial buttons on the phone and they are working with sip calling.now is it possible to also speed dial via bluetooth when selecting  bluetooth.for now it...

I want to use webex suite (meet + calling). Can I setup Webex suite to use with a Cisco phone as well asmy laptop?  

Company have CUCM 11.5 cluster. 2 sever. When phone get settings from 1 server he have English language (install Ukraine locale). If i change manually TFTP server ip address second server phone boot with Ukraine languages. Locale package installed on...

Hello Cisco communityWe currently utilize the Cisco telepresence touch 10 in our conference rooms. This device seems to work well in smaller rooms but in our large conference room, we would like to add a couple microphones so that people sitting far ...

We are looking to install the Cisco 8851 IP Phone (CP-8851-3PCC-K9=) in a home office.  The IP line is already up and running.  The screen on the phone says, "network connection failure".  Our IT help said we probably need a provisional URL, but the ...

Hi, In the latest version of the Cisco IP Desk Phone with Multiplatform Firmware Administration Guide, the documentation regarding the preserve-value attribute is incorrect: The ua attribute, if present, must have one of the following values: na—No a...

User reported one of the SX 20 device went into maintenance mode .As Initial troubleshooting we restart device multiple times ,rest from CUCM end and done factory reset still device not looks good. Showing Maintenance mode only. When i am trying to r...

Hello All.I'm totally new to Cisco. Recently I wanted to get a conference setup for our small business which would enable us to do video calls with clients and also link up to our other premises. My budget being low, I hit eBay and bought a nice MX30...

I am not sure if this is possible but that is why I am asking.  I have CUCM 12.5, 8811 devices with rootfs288xx.14-2-1-0001-14 Firmware.  Can I setup the phone to automatically pick up line 2 when the handset is picked up?