Voice Systems and Accessories - Small Business

Hi,We recently installed our first UC320 and all is working except the system has no internet access so we are unable to manage remotely and also the time on the system is incorrect due to the lack of internet access.The current setup is that there i...

I have been plagued over the past several months by an issue popping up where my UC560 is unable to make or receive any calls, internal or external, due to the process AFW_Application using up 100% of the CPU resources.  It seems to happen randomly. ...

My apologies if this has been covered before (and yes I just spent the last 2+ hours looking for an answer).My SPA9000 will play the built in music tune (which I will change later when it's all working) to all internal calls no problems, even landlin...

Hello everyone,recently my company have purchased a large number of cisco SPA122 ATAs.My collegue was playng around with it, and he has figured out that T1 timer in SIP configuration menu is wrong.Well on web interface it default setting is 500 ms (....

I recently installed a new UC320 with a basic day and night auto attendant. The system has 1 main number with 4 roll-over numbers. For the day auto attendant, it is basic with press 1 for x, press 2 for y, etc. However, if a someone is on the main nu...

We are testing the Jabber client for IOS and are trying to get calls working through VPN. The VPN portion connects fine through the iPad's built-in Cisco IPSEC client, and then Jabber appears to connect fine, but then 10 seconds into a call from the ...

Hi AllFirstly I have syslog level 3 running on the phone fine and I can see the syslog output from the phone. What I need to find out is how do I find out what buttons the user is pressing.It would seem that we have agents in a call centre pressing I...

How do i get the CUE 8.6 editor?  I contacted cisco entitlement and they sent me here.  I upgraded my uc560 per TAC to 8.6 and now i have to change the AA.  CUE 8.6 doesn't like the AA script from the previous IOS.Help!

We recently upgraded one of our UC540s to 8.6.0 using CCA 3.2.1. Initially everything worked fine (except outgoing SIP calls which were fixed by a recommendation by someone here on the forums). However after doing a factory reset on the UC540, our SP...

I'm currently on the latest firmware. The phones are SPA504GI would like instructions on how to to allow a user to pick up another extension if they hear it ringing.I have tried to do this a few different ways but haven't had any luck yet.

Due to the migration to a VoIP system, I need to interface some INGENICO Point-Of-Sale devices (they have a built-in CCITT V22, V22bis modem) to connect to wherever they have to connect via the VoIP PBX and then the TELECOM lines. I was thinking to c...

Hi there,we have a UC560 and I need a bit of help with number translations. At the moment when calls come in, they do not display 0 at the beggining. For example, the number calls in is 01234500500 but its shows as 1234500500Also, would be good to ac...