Hello,How can a manager monitor calls in a B-ACD que(s)? In our lab I can see that if they are member of the que they see calls in ques on the phone, but that would mean it rings them too. He just need to know for staffing reason, can it be monitored...
Greetings all,We see in CCA the ability to import setup phones automagically through an XML document. Through some google-fu, it looks like the suggested way to create this XML file is to use the "Bulk Users" Excel spreadsheet. Considering you have t...
I started having problems with the WRP400 after my Internet provieder upgraded the line from 10Mbps/1Mpbs to 25Mbps/2.5Mbps down/up.After some time the router is up (couple of days usually) the max throughput I can get degrades to few hundreds kbps. ...
@all,small question: does anyone know the following:- Is it possible to connect IP (Dect) phones to the uc320, if so which one?- Is there a option to connect non Cisco IP phones to the UC320?- when I connect a 2nd siptrunk the port is aut...
We recently completed an installation of a UC320 in a public library. One phone has been located in the lobby to allow for emergency calls when the meeting rooms are in use but the building may be closed and not staffed.Trying to make the dialing of...
We recently had two customers report that they are unable to make international calls.Upon further investigation we found that our SIP provider (same for both clients) was responding to the INVITE with "SIP/2.0 484 Address Incomplete".The reason seem...
Hi, During the configuration of UC320, I found that I cannot configure share line at side car SPA500s with SPA502. is it a bug or original system design? Do you hv any ways to configure 30 direct no. with UC320. It helps to serve the nature of Busine...
Hi,I need to set up the PAP2T a voip gateway on the wan, using a Cisco router 2800 pabx in the HQ.Anyone has a way to set up both appliance?Thanks a lot
I have a few UC500 boxes that are running 8.2, they are still running some old 7960's with 7914 sidecars and I've noticed the 7914's aren't displaying all the line buttons correctly.In brief the sidecar loads up normally, display most the buttons as ...
Hi,I have UC540 which have 4 built in FXO ports and i add extra 4-FXO port cards card so i have 8 FXO ports as total but the problem i have 11 Analog lines to connect.is there is any solution for expation as desire in number of FXO ports .i found Cis...
Hi TeamWe have a UC320W system setup with 10 SPA509G handsets.It has the buttons configured with user name and setting as phone monitor.When the incoming call comes in all the phones ring (In simultaneous mode). Even if you pick up the reciever of on...
Hi,I bought a SPA-2102 from a local computer store and started to set it up. At first, I have admin acess but I don't know what I did at some point and I no longer have Admin access anymore. I tried factory reset and user setting reset but still coul...
Do any of you know of a good guide to setting up a VPN connection between a UC540 and a SR520?Sent from Cisco Technical Support iPhone App
Is it possible to setup a UC540 with external access to the email server
I have a uc560 of which I just installed Smart callconnector operator standalone on a reception pc. All works great after installation. After re-boot of the PC (windows 7 pro 64bit) The operator console fails to connect to the router and the manage...
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: