Voice Systems and Accessories - Small Business

Hello,I'm have a 504G phone which I can reset with a SIP notify resync command.The phone will resync and restart after this but if I do this a second time after it has started up again; it will only do this atfter 180 seconds.In my wireshark traces I...

Hi,I'm doing my first UC560 install. I'm wondering if the UC560 is capable of night switching via night service? I've gone through the settings on CCA and I can't find any connection for Basic ACD and night service.RegardsRaymond

I want to use both Sage CRM (https://supportforums.cisco.com/docs/DOC-9778) & SCC-Advanced/SCC-Operator on a UC560.  Is this possible or am i truly limited to one application at a time?Thanks

I have a Linksys PAP2-NS analogue phone adaptor.The current firmware version is 3.1.8 (LS)I am unable to find the model PAP2-NS in the cisco searches.I have downloaded the lates firmware version 5.1.6 for PAP2T but when I try to update it gives me th...

Hello,  I am trying to setup the Shared Line Appearance (for a phone number I'll refer to as "Peru") for 4 phones in our office and it does not seem to work.  On my phone & the Peruvian phone I have done the following:Under ADMIN> Advanced> Ext 3> Sh...

I am trying to configure the AA feature of the UC320W with a company system prompt. I need to configure the voice prompt of each menu by uploading an audio file of pre-recorded voices (Voice talents were used to create the company system prompt).How ...

UPDATE:The 2.2.2 General Availability release has been made available:  https://supportforums.cisco.com/thread/2138661Thank you to all who have taken the time to provide feedback on the 2.2.1 Release Candidate======WHAT:Today  we are announcing the r...

Hello,I have a UC320w and i want to create VOIP and POTS dial-peer, is that supported ??What i noticed is that there is default dial-plan ( Like POTS dial-peer) for each region, but what if I didnt find my region ??And what about VOIP dial-peer ?In t...

Hi allA simple question, is it possible to remove the system message displayed on the ip phone spa525g2, so it won't block my background? I am using CCA 3.1.I have tried removing all the text, but it reverts back to the Cisco default.I have tried usi...

Hello,I connected a fax machine to the FXS port which is enabled and assigned extension 25 to it.  When I dial from outside (I have an inbound calling route from fax number to this extension) I get straight to voice mail.  Also when I dial the extens...

Back in the old days of CCM3.1 you could create a phone that didnt really exist.  This allowed you to assign all kinds of extensions to it. These could be forwards for extensions that had been changed and other reasons.  I am currently working on a T...