Hi, I have Linksys SPA302 in my office. We are innovating a new idea of Contac Center Real State. But we are having some problems of customize of gateway SPA3102. How is your function? I make a call and write a code. whit that code, the system bring...
In the CCA 2.2.5 PCM Capture feature, I can enter '50/0/10' into the "Voice Port" and generate pcm.dat.However the CLI 'test voice port' command does not accept '50/0/10'. What is the correct CLI syntax to use ?UC520#test voice port ? <0-50> Voice...
Is there a way to turn off or record over system scipts?After caller listens to mailbox greeting, they hear " please leave a message after the tone, when you are finished press pound for more options"Customer wants to turn this off.Any Ideas?
Hi Guys,I am having problems with using FAC on the UC520.I have two ephone-dn's. One that is supposed to enter the authorization code and the other that is a vip caller (no auth codes).I am able to get the prompt for the user that is restricted and ...
Hi,The current scripts included withe UC solution are in my experience not very usable in The Netherlands. Most businesses here just want a simple script which tells customers, who call outside working hours or on holidays that the company is closed ...
All,We have a new issue. Normally the reception user transfers calls and announces the caller to the phone user before transfer. But, when the receptionist has a caller on hold, the transfer of a subsequent caller is blind - i.e. it just transfers ...
I'm trying to get different ringtones for internal vs external calls on our SPA508's. I am able to set the alert field to one of the built in ringtones when an external call comes in but I can't specify a custom ringtone. Is this possible with the ...
I need to connect to my UC540 and get data... Things like recent user activity, line status, etc... (Not via CDR files... hopefully via the same way that the phone gets its call history list?)It would also be great if I could send commands to the pho...
Hi all,1.Does UC 500 support other vendor (HP) switches for IP phones? - I found in some threads that it works but not tested nor TAC supported. 2.Does UC 500 support other vendor (Siemens)wireless access point for wireless Phones and PCs? Our cli...
Hi,I encountered 2 minor glitches when installing and using CCA 2.2.5The 2 minor glitches were:- CCA hangs on the licence agreement first time after removing old version and installing 2.2.5.Solution : Start Taskmanager, end CCA process and start CC...
My UC520 has de_DE and en_UK as installed languages, whereof de_DE is the system default.Now I have one GDM mailbox which should have en_UK as language, because English speaking callers are directed to it. So it would be nice if all prompt are in Eng...
Hi,I know there are call connectors for dynamics and Salesforce, but is there any plans to for a connector to Act! by Sage.Many small business use Sage software for Accounts and CRM?John
Hi,Where can I download the Script Editor for CUE?. I need to develop some specials menus for auto attendants and I need it.Thanks!Antonio Maciá.
Customer has a PRI with 12 channels. When originally setup, ISP said they would be sending four digits. Could not get it to work. Called Cisco Small business support and noticed that they were actually sending 8 digits. Ex phone number is 888-8888. I...
We are evaluating using the SPA525G phone with a hosted VOIPprovidor and in trying out the wi-fi capability of the 525; the phone would disconnect from the access point after each call and wi-fi had to manually be re-enabled for it to reconnect.This ...
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: