Dear All ,
I bought a Cisco 8841 phone and its delfinidiny a 3PCC phone , the box the label the sticker ,
The FW on it is the enterprise version.
and the phone was NEW in its box even with everything was packed as they should be ,
so I am confused
can you help me out here ?
p.s. because I feel cheated and powerless ...
is there a way to check if you phone was used to get a license for another FW prior to buying it ?
Dear Sir ,
Yes this is what I already told him and he was okay with it and I checked everything both the box and the phone it self.
everything matches I guess someone used his license to upgrade it and then send it back or i don't know.
The good news is that I forced myself to see(and learn) how to trick phones with the enterprise FW to work with asterisk.(provision them by force)
It's not ideal but the phone works as a typical phone ( i have no idea what other features the phone carries that I am not utilizing ) but I prefer the old school SPA500 series a LOT more than these new ones.
Thank you for taking the time to tell me that if the seller was not cooperating I would had an expensive brick.
Thank you in advance
but this tough luck mentality is problematic a bit now a days with cisco ..
You ordered (and paid) 3PCC phone. Either you got true enterprise instead - then ask seller to swap it as you got the wrong one. Or you got 3PCC but with wrong firmware inside - it mean you got faulty 3PCC phone. Phone with unsuitable firmware is like phone with broken display or so. It's just faulty. Apply for warranty.
As far as I know, 3PCC phones has not been allowed to be switched to Enterprise. Irreversible transition from Enterprise to 3PCC has been possible in the past, I don't know if it is still supported. Call Cisco support ...
Well gray market , Ebay
regardless I got my money back , but **bleep** those phones are expensive..
But its okay. What you pay is what you get.
regardless. I will ask about pricing to switched it to the Multi platform FW , but I don't think its worth it because it does not give many new factures anyway. from SPA514G at least for me that I use these phones with Freepbx and not the cisco VOIP solution.
Thank you in advance