04-10-2013 12:40 PM - edited 03-21-2019 07:12 AM
Hello,
I am attempting to configure an auto attendant in BE3000 version 8.6.4. The goal is for the caller be able to leave a message. Whether its's a caller input option so that pressing 1 leaves a message or it goes to VM after the AA greeting I dont care. I tried a user for option 1 that transfers to a new user extension that is not on a phone. but when I do that there is no way to make it go direct to VM it just loops the AA greeting.
Please Help
Thanks
04-11-2013 06:28 AM
You can configure a user, assign that user an unassigned extension. Then you can set Call Forward All to Voicemail.
Assign this user as one of the keys in AA menu.
Thanks
04-11-2013 09:32 PM
Another option to do it, and probably better one is, when the AA greeting is being played, the caller can dial *extension number. The call will route directly to VM.
Sanjay
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