Business Edition 3000 AutoAttendant with VM Box

[efrazee]

Hello, 

I  am attempting to configure an auto attendant in BE3000 version 8.6.4. The goal is for the caller be able to leave a message. Whether its's a caller input option so that pressing 1 leaves a  message or it goes to VM after the AA greeting I dont care.   I tried a user for option 1 that transfers to a new user extension that is not on a phone.  but when I do that there is no way to make it go direct to VM it just loops the AA greeting.

Please Help

Thanks

[sanjsinh]

You can configure a user, assign that user an unassigned extension. Then you can set Call Forward All to Voicemail.

Assign this user as one of the keys in AA menu.

Thanks

[sanjsinh]

Another option to do it, and probably better one is, when the AA greeting is being played, the caller can dial *extension number. The call will route directly to VM.

Sanjay