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Cant make calls outside country with SPA 112

valentina
Level 1
Level 1

Hey, my office has been using an international line linked to the two port phone adapter SPA 112 and lately it stopped being able to make calls. We can receive calls, just not make them. This runs on a SIP account linked to DIDww and it is online and working, judging by the call logs at DIDww it seems like the problem is on CISCO's side. I've toggled with the settings loads-- I tried switching the transport method, switch the NAT keep alive setting, switch the "use outbound proxy" to no, messing with the dial plan. So on and so on. 

 

My firmware version is properly updated too. 

 

Bonjour is disabled

 

I also turned on SIP debug option to full so I could see the logs. Here's the only logs I can get a hold on: 

 

Jan 1 00:00:06 SPA112 kern.err [17179569.424000] physmap-flash physmap-flash.0: map_probe failed
Jan 1 00:00:06 SPA112 kern.err [17179571.088000] ksz8873 0-005f: failed with status -1
Jan 1 00:00:06 SPA112 kern.err [17179580.128000] br0: Dropping NETIF_F_UFO since no NETIF_F_HW_CSUM feature.
Jan 1 00:00:08 SPA112 daemon.err dnsmasq[147]: failed to load names from /etc/hosts: No such file or directory
Jan 1 00:00:39 SPA112 kern.err [17179617.028000] Created coma thread for processing coma control message
Jan 1 00:00:54 SPA112 kern.err [17179631.340000] br0: Dropping NETIF_F_UFO since no NETIF_F_HW_CSUM feature.
Jan 1 00:00:54 SPA112 daemon.err system[1]: notify add wan1 interface(br0)
Jan 1 00:00:54 SPA112 daemon.err system[1]: start 0 vlan-id... ok
Jan 1 00:00:54 SPA112 daemon.err dnsmasq[147]: failed to load names from /etc/hosts: No such file or directory
Dec 21 12:52:04 SPA112 kern.err [17179663.064000] Created coma thread for processing coma control message
Dec 21 14:36:04 SPA112 kern.err [17185903.472000] Created coma thread for processing coma control message

 

Please note that I am an absolute beginner with no experience in programming or adapters or anything of this area. I'm just trying really hard to get my international line back up. please help. 

 

Thanks, 

 

Valentina

1 Reply 1

Dan Lukes
VIP Alumni
VIP Alumni

It's not the log that can help us to analyze the issue. This is log of SPA112 kernel while we need the log of Voice Application running in the device.

 

Debug and syslog Messages from SPA1x2 and SPA232D ATA

 

You should consider to ask yours local network guru for help.