I am trying to capture the extension from the CDR of CISCO UC560. I understand that one call will have more than one CDR assosiated with it. The extension is captured by combining all the assosiated CDRs.
The problem is that the set of CDRs contain an alphanumeric extension in the extension field and not a number. This is observed only in inbound calls. As a result, the extension captured is incorrect. See a sample CDR below. Extension in Red.
E.g.: 1360702431,361346,0,1,"3AB0A14F 748B11E2 83A7944B A697162D","","","15:40:10.867 EST Tue Feb 12 2013","15:40:10.867 EST Tue Feb 12 2013","15:40:15.577 EST Tue Feb 12 2013","15:53:51.481 EST Tue Feb 12 2013","","","originate",0,"",0,0,40751,6520160,"192.168.57.100","9372582884","AA500A4902","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","",816,"Tariff:Unknown","","0","","","","","","","","","","","","","","","ALL_T1E1","","","","","","","","ton:0,npi:0,#:500","ton:0,npi:0,pi:0,si:0,#:9372582884","","","","","ton:0,npi:0,pi:0,si:0,#:9372582884","","","","","","","Unknown","","","","","","TWC","02/12/2013 15:40:10.846","9372582884","AA500A4902",0,686662,2DEE949B 748B11E2 B557E05F B9B11831,58382,"","","","","dn:shared,usr:CMason,tag:5","cme","",""
On discussing the problem with Cisco support, the tech thought that it was an indicator of the agent’s position in the queue, similar to a virtual extension or agent ID. On being pressed about the agent ID number he said he could not map it to a physical extension.
Does anyone have an explanation for this? How do i get the related physical extension? Please find the set of CDRs and expected extensions of 2 calls in the text file attached.
