06-28-2012 08:40 AM - edited 03-21-2019 05:58 AM
I am trying to set up Cisco Jabber for iPhone with CME 8.6.
Here is my config:
voice register global
source-address 10.1.1.1 port 5060
create profile sync 0633491516314555
voice register pool 3
registration-timer max 720 min 660
id mac ****.****.****
number 1 dn 3
dtmf-relay rtp-nte sip-kpml
username itest password 1234
When I try to connect using my device ID, I get "unable to verify account" on the iPhone...
024812: Jun 28 15:28:24.404: TFTP: Looking for CTLFile.tlv
024813: Jun 28 15:28:24.428: TFTP: Looking for SEP************.cnf.xml
024814: Jun 28 15:28:24.432: TFTP: Opened flash:/SEP************.cnf.xml, fd 0,
size 0 for process 377
024815: Jun 28 15:28:24.444: TFTP: Finished flash:/SEP************.cnf.xml, time
00:00:00 for process 377
024816: Jun 28 15:28:24.512: TFTP: Looking for CUPC/AppDialRules.xml
anyone have any idea to solve my problem?
Thanks in advance.
06-28-2012 09:43 AM
So you are on local WiFi on your subnet?
If so you have to be on or have a route to the 10.1.1.1 network from your WiFi.
06-28-2012 12:50 PM
thanks for your reply,
I'm connected to the voice network and I receive an ip 10.1.1.X .
I can ping the tftp server is 10.1.1.1 .
06-28-2012 12:52 PM
When you put in the SEP MAC address is this where you get the error?
Under your voice register pool you should also have a codec: codec g711ulaw
When this is in go under voice regsiter global and type
and try again
06-28-2012 01:46 PM
when I enter the information into jabber, the error appears when I want to register.
I tested with the codec G711ulaw but that does not change ...
I tried to delete the profile and recreate it with the commands:
no create profile
but does not solve the problem...
when I run the debug tftp I see that the connection is made but nothing more and the file SEP********. xml is empty ...
Is this normal?
06-28-2012 01:54 PM
No not normal.
Verify the MAC address is correct in CCA. I would delete the iphone in CCA, and re-add it. If it still doesn't work I would save the configuration and reboot the UC. If that still doesn't work I would suggest opening a case with support.
Not sure why it's doing this for you and it worked fine on my iphone and ipad first try.
06-28-2012 01:57 PM
ok i test it
06-29-2012 12:37 AM
problem solved, the flash was full...
thanks for your help.
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