Showing results for 
Search instead for 
Did you mean: 

Does extension mobility support shared lines?

Cisco Employee
Cisco Employee

Is it possible to add shared lines to an ext mobility user?  We are using Ext Mobility to support hoteling.  Users have a shared workspace and log in when they are in the office.  At other times, other users can occupy the same workspace and log in to the phone.  When they are in the office, users share the responsibility of answering overflow calls on the main number.

** Partner Question on 8.6.3**

1 Reply 1

Cisco Employee
Cisco Employee

No. When a user performs an EM login, only the user’s primary (first) line will appear on the logged in phone. So even if you have multiple lines when you create a user, when this user logs into a phone only the 1st line will appear.

********* Follow up question from Partner************

Are there any changes planned so that an Ext Mobility user can have more lines?  The client purchased 4-line phones so that they could have a personal line and see shared lines for departments.  Are there any workarounds?  The client wanted individual extensions, voicemail per user, and the ability for users to see and pick up departmental lines.


No, this is a limitation with Extension Mobility. Without it, a user can have multiple lines.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers