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"no load specified" ip phone 7960

nguyentom
Beginner
Beginner

I have about five phones that have the same problem not getting an IP from the DHCP server.

I have about 20+ phones that are working and operational. I can unplug them and plug them back and they'll work.

for the not working phones, they seem to stuck at the "Configuring IP" message stage.

I have tried "erased" "restore" and "default" options on the phone.

any suggestions?

thanks,

Tam

30 Replies 30

I had this exact problem with a UC500 and a 7960 phone. 7940s and 7941s would pick up the load  and register with CME straight away after a factory reset, however the 7960 reported 'no load specified' and wouldn't pick up any dhcp details (i.e. ip address, subnet mask, default gateway, tftp server etc). The DHCP Server option appeared as 255.255.255.255. As soon as I typed 'no create cnf-files' under the telephone-service configuration, it started to work. Thanks for the tip Marcos, fantastic!

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